Refund policy

At SenCare Living, your family's comfort matters more than any sale. If a product isn't right for your loved one, we'll make it right.

We have a 30-day return and refund policy, which means you have 30 days after receiving your item to request a refund. 

To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You'll need to send us images of the item exactly as you received it.

To start a refund request, you can contact us at hello@sencareliving.com. Please note that you do not need to send any item back to us, we will instead offer you a full refund or a replacement item. 

You can always contact us for any return and refund question at hello@sencareliving.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Refunds
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at sencareliving@gmail.com.